Customer service and satisfaction are the key drivers of our business.  Errors can never be prevented but it is the mark of a good business as to how such issues if they arise are addressed. 

Website Errors
Although we endeavour to achieve accuracy within our website errors or omissions may arise.  Without exception all orders are taken as an offer to buy that in the event of exceptional circumstances we may choose to decline.  If in doubt please contact us for confirmation as to price and/or availability. Any pricing errors will be notified to you before despatch of the goods.  You will be given the option to cancel the order if not satisfied. All goods remain our property until payment is received in full.  We reserve the right to refuse or cancel orders for items offered at an incorrect price.

Ordering Information
We are aware you may have concerns in passing your credit card details over the Internet , to alleviate this all orders are processed using a secure payment system.  We do not process card details on our own server; ALL credit card information requested through our website is processed directly by the external service provider.  If you have concerns about using the Internet,  you can post or simply telephone your order through to our sales office, where our staff will process your order via our secure payment link.

The majority of products on our website are available for despatch from stock. If your order is received by 11am, we will aim to despatch that day and deliver within 2 working days to most UK mainland addresses.  If a product is not in stock or if for any reason it may take longer we will notify you and you will have the right to keep the item on back order, change the order or cancel the order.

We aim to despatch orders within 1 working day subject to stock availability.

If necessary we can deliver the parcel to a business address but please advise at time of order. We can deliver anywhere in the world, when making an order simply select the country state/province that you are in. We can advise you of the shipping costs if your country is not listed. 

Listed prices include UK mainland postage.  Non-UK mainland orders are subject to a specific postage charge based on the cost of a tracked delivery to the required destination.

Returns Procedure
If a product is found to be faulty please contact us immediately. We will inform you of the returns procedure and any details we may require. Upon receipt of your returned item we will inspect the product to ascertain the cause of the fault and if this is found to be due to a material or manufacturing fault we will send you a refund or replacement free of charge.  If a product develops a fault after fitting, please contact us for advice. Our staff will advise you of any steps to take before returning the product.

Order Cancellation
If you would like to cancel your order this can be done with no charge to you apart from the shipping charge.

No reason is needed for cancelling an order and it can be cancelled at any time during the order process starting immediately after the order has been placed on the website. The cancellation period ends 7 days after the day the goods were ordered, this period is more commonly known as a cooling off period. After this time you are unable to cancel the order without a valid reason i.e. the supplied goods are faulty or defective in some way. Any orders cancelled within the order process or the cooling off period will need to be returned to the address given on your invoice.

The cost of the return postage for the goods will be charged depending on the circumstances.  Any cancelled orders will have funds returned to you via your method of payment within 30 days.  Any orders cancelled outside of the 5 day cooling off period will be charged at 10% value of the cancelled part of the order as a re stock/handling charge, plus any carriage cost to and from the purchaser.

Warranty - General Notes
All product warranty is in addition to your specific legal rights. All statutory rights remain unaffected. Unless stated, all of our products are new. The warranty protects the original owner & is not transferable unless otherwise stated at the time of purchase. It covers all defects in material and manufacturing but does not cover damage caused by accident, misuse, modification or damage caused by neglect. Damage caused by failure to follow fitting instructions is also not covered. The warranty does not cover any incidental or consequential losses, the cost of return for testing or the cost of removal and re-installation.

Complaints Procedure
Should you feel that any aspect of our service does not meet with your expectations, please do not hesitate to contact us. Your complaint may be sent to us at our trading address provided on our invoice, marked for the attention of Mr David Rowe. All letters of complaint will be acknowledged within 5 working days of receipt. Where complaints cannot be fully addressed within 5 days a letter or e-mail of acknowledgement will be sent stating the likely time-scale before a comprehensive response. We strongly recommend that such letters be sent by recorded delivery.

Our liability insurance does not cover any parts whatsoever shipped/used in these countries, we therefore accept no liability on these parts whatsoever, put simply, these are taken completely at the purchasers/users own risk.